Shipping policy
SHIPPING POLICY
Effective from: September 20, 2026
The minimum delivery time for the Starfall Puffer jacket is 1 to 2 weeks from the order date, and the maximum is 2 to 4 weeks. We sincerely apologize, but the level of interest has exceeded our expectations!
ORDER PROCESSING ✦
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.
Please make sure your shipping details are correct before completing your purchase. If you notice an error, contact us as soon as possible at:
PRE-ORDERS ✦
Products marked as PRE-ORDER are not available for immediate dispatch.
The estimated dispatch time for the Starfall Puffer is 2–4 weeks from the date the order is placed, unless otherwise stated on the product page.
We always aim to dispatch orders as quickly as possible. If an unexpected delay occurs, we will inform you using the email address provided with your order.
Please note that the stated dispatch timeframe refers to the time required to prepare and dispatch your order. Delivery time begins once the parcel has been handed over to the carrier.
SHIPPING & DELIVERY ✦
Available shipping methods, estimated delivery times and any applicable shipping costs are displayed during checkout.
Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, the email will include your tracking information.
Delivery times may vary depending on the destination, carrier and circumstances beyond our reasonable control.
INTERNATIONAL ORDERS ✦
We currently ship to the countries available for selection during checkout.
For international orders, delivery times may vary depending on the destination.
Where applicable, customs duties, import taxes or other local charges may be imposed by the destination country. Any such charges are governed by the applicable rules for the destination and will be communicated or collected as required.
INCORRECT ADDRESS ✦
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your delivery address, please contact us immediately at support@mooone.eu.
If your order has already been dispatched, we may not be able to change the delivery address.
LOST OR DAMAGED PACKAGES ✦
If your order arrives damaged or you experience an issue with your delivery, please contact us at:
Please include your order number and a description of the issue. Photos may help us resolve the matter more quickly.
We will review the situation and assist you in accordance with applicable consumer protection laws.
CONTACT ✦
For any questions regarding shipping or your order:
SEE YOU AFTER DARK. ✦
MOOONE